Terms and Conditions

Effective Date: ______________________

These Terms and Conditions are a legally binding electronic agreement executed in accordance with the

Information Technology Act, 2000 and the rules framed thereunder, and do not require any physical or digital

signature.

WHEREAS:

A. ‘Restylee Fashiion LLP’ is a limited liability partnership incorporated under the Limited

Liability Partnership Act, 2008, bearing LLPIN : ACP -2761 and having its registered office at

Galleria office 212, 2nd floor, Galleria Tower, DLF Phase 4, Gurugram, Haryana 122009, India

(the “LLP” or “Restylee” ), and is engaged in the business of owning, operating and managing

an online marketplace under the brand and name “Restylee”, accessible through the website

www.restylee.in and the Restylee mobile application (collectively, the “Platform” ).

B. Restylee operates the Platform solely as an intermediary within the meaning of the Information

Technology Act, 2000, and as a “marketplace e -commerce entity” within the meaning of the

Consumer Protection (E -Commerce) Rules, 2020, and does not itself own, manufacture or sell

the Products listed on the Platform, save as expressly stated. The Platform enables independent

third -party Sellers to list brand -new and preloved Fashiion and lifestyle Products, and enables

Buyers to purchase such Products, with Restylee facilitating listing, transactions, payments,

and logistics between them.

C. Under the commercial arrangement operated by Restylee, a Seller who submits a Product for

listing is disclosed the commission applicable to that Product, which the Seller may accept

through the Platform, whereupon the Product is listed on the Platform. Suc h commission is

determined on a per -Product basis and may vary from Product to Product and over time in

response to prevailing demand and supply and other commercial factors, and shipping charges

are computed principally on the basis of the weight of the P roduct.

D. These Terms are formulated in accordance with the Indian Contract Act, 1872, the Information

Technology Act, 2000 and the rules framed thereunder (including the Information Technology

(Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021), th e Consumer

Protection Act, 2019 and the Consumer Protection (E -Commerce) Rules, 2020, the Digital

Personal Data Protection Act, 2023, and applicable tax and other laws in force in India, and

record the rights, obligations and understanding between Restylee and the Users of the

Platform.

E. Restylee is committed to providing a secure, transparent and trustworthy marketplace, to

protecting the rights of both Buyers and Sellers, and to conducting its operations with integrity,

accountability and compliance with Applicable Laws.

NOW, THEREFORE, in consideration of the mutual promises and covenants set out herein, and

by accessing, registering on, browsing, listing, buying, selling or otherwise using the Platform in

any manner, each User agrees to be bound by these Terms and conditions incorporated herein by

reference, as set out below.

a) These Terms and Conditions ( “Terms” ) govern your access to and use of the Restylee

platform, including the website www.restylee.in , the Restylee mobile application, and all

related services, tools, features and content (collectively, the “Platform” ), operated by

Restylee Fashiion LLP, a limited liability partnership incorporated under the Limited

Liability Partnership Act, 2008, bearing LLPIN : ACP -2761 and having its registered office

at Galleria office 212, 2nd floor, Galleria Tower, DLF Phase 4, Gurugram, Haryana 122009,

India (“Restylee”, “we”, “our”, “us” ).

b) Restylee operates an online fashiion resale marketplace that enables users to buy and sell

brand -new and preloved fashiion and lifestyle products through the Platform. Restylee

functions as an intermediary and aggregator that connects independent third -party Sellers

with Buyers, and facilitates listing, transactions, payments, and logistics between them.

c) These Terms are framed in accordance with the Information Technology Act, 2000 and the

rules made thereunder (including the Information Technology (Intermediary Guidelines

and Digital Media Ethics Code) Rules, 2021), the Consumer Protection Act, 2019, the

Consumer Protection (E -Commerce) Rules, 2020, the Digital Personal Data Protection Act,

2023, and all other applicable laws of India.

d) By accessing, registering on, browsing, listing, buying, selling, or otherwise using the

Platform in any manner, you acknowledge that you have read, understood, and agree to be

bound by these Terms, together with our Privacy Policy, and any other specific policies

published by Restylee from time to time, all of which are incorporated by reference and

form an integral part of these Terms.

e) If you do not agree with these Terms or any part of them, you must not access or use the

Platform.

f) Restylee reserves the right to modify, amend, or update these Terms at any time at its sole

discretion. Updated Terms become effective upon publication on the Platform. Your

continued use of the Platform after any such change constitutes your acceptance of the

revised Terms.

g) In the event of any conflict between these Terms and applicable law, applicable law shall

prevail. In the event of any conflict between these Terms and any specific policy published

by Restylee , the specific policy shall prevail with respect to its subject matter.

2.1. Definitions. Unless the context otherwise requires, the following terms shall have the

meanings assigned below:

a) “Applicable Laws” means all statutes, enactments, rules, regulations, notifications,

circulars, guidelines and directives issued by any competent authority in India, including

the Information Technology Act, 2000, the Information Technology (Intermediary

Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019,

the Consumer Protection (E -Commerce) Rules, 2020, the Digital Personal Data Protection

Act, 2023, the Digital Personal Data Protection Rules, 2025, the Central Goods a nd Services

Tax Act, 2017, the Income -tax Act, 1961, and all amendments and re -enactments thereof, in

each case to the extent applicable and in force.

b) “Buyer” means any registered User who purchases or attempts to purchase a Product

through the Platform.

a) “Seller” means any registered User who lists, offers, or sells a Product on the Platform,

including individuals, creators, designers, and resellers.

c) “User” means any person who accesses or uses the Platform in any capacity, including

Buyers, Sellers, and visitors.

d) “Product” means any brand -new or preloved fashiion or lifestyle item listed for sale on the

Platform.

e) “Listing” means a Seller’s offer of a Product for sale on the Platform, together with its

description, photographs, price, and other attributes.

f) “Order” means a purchase request placed by a Buyer through the Platform.

g) “Commission” means the fee retained by Restylee from the sale proceeds of a Product for

facilitating a transaction, determined on a per -Product basis and disclosed to the Seller for

acceptance prior to listing, as more particularly described in Clause 7.

h) “Service Fee” means the Commission and any other fees or charges levied by Restylee for

facilitating transactions and providing services on the Platform, inclusive of applicable

taxes unless otherwise stated.

i) “Restylee Wallet” means the digital wallet provided by Restylee to Users for receiving

refunds, Seller payouts, and other eligible credits in accordance with these Terms.

j) “Quality Check” means the limited, on -the-spot visual inspection, if any, conducted by or

through a Logistics Partner during pickup, dispatch or return in accordance with objective

criteria prescribed by Restylee, solely to verify material conformity with the Listing or

approved return requirements.

k) “Logistics Partner” / “Courier Partner” means any third -party logistics or courier service

provider engaged to carry out pickup, shipping, and delivery , at the relevant time .

l) “Declared Value” means the value of a Product communicated by Restylee to the Logistics

Partner before pickup for shipment -risk and claim purposes, ordinarily based on the

Product’s accepted selling price or such other documented value as Restylee may appr ove,

subject to any expressly agreed insured value and Applicable Law.

m) “Payment Service Provider” means any authorised third -party payment gateway,

aggregator, or processor engaged to process payments, refunds, and payouts on the

Platform.

n) “Force Majeure Event” means any event beyond Restylee’s reasonable control, as

described in Clause 26.

o) “Business Day” means any day other than a Saturday, Sunday, or public holiday on which

banks are open for business in Gurugram, Haryana, India.

p) “Policies” means all policies published by Restylee and incorporated into these Terms, as

updated from time to time.

q) “Seller -Fault Cancellation” means the cancellation or non -fulfilment of a confirmed Order

arising from any act, omission, default, or negligence of the Seller, as more particularly

described in Clause 14.

r) “Cancellation Penalty” means the monetary penalty leviable on a Seller in respect of a

Seller -Fault Cancellation, calculated in accordance with the slabs set out in Clause 14.

2.2. Interpretation. The following rules apply unless the context requires otherwise:

a) Headings are for convenience only and do not affect interpretation.

b) Words in the singular include the plural and vice versa; words denoting one gender include

all genders; and references to a person include natural and legal persons.

c) The words “including”, “includes”, “such as” and “in particular” are illustrative and do

not limit the preceding words.

d) A reference to any law or statute includes all amendments, modifications, re -enactments,

and rules made thereunder.

e) References to “writing” or “written” include email, in -app messages, and other electronic

communication .

f) Any obligation not to do something includes an obligation not to permit or cause that thing

to be done.

a) You must be at least 18 (eighteen) years of age and competent to enter into a legally binding

contract under the Indian Contract Act, 1872 to use the Platform. By accessing or using the

Platform, you represent and warrant that you meet this requirement.

b) If you access or use the Platform on behalf of a company, partnership, or any other legal

entity, you represent and warrant that you are duly authorised to bind such entity to these

Terms.

c) You represent and warrant that you are not barred from entering into transactions under

any Applicable Law, and that all information provided by you is true, accurate, current,

and complete.

d) The Platform is intended for use within India. Any access from jurisdictions where such

use is restricted or prohibited is at the User’s sole risk and responsibility.

e) Restylee reserves the right to refuse access to, suspend, or terminate any account that does

not meet the eligibility requirements, provides false information, or violates these Terms.

a) To access certain features , including buying, selling, listing, tracking orders, and managing

the Restylee Wallet , you may be required to create an account by providing accurate,

complete, and up -to-date information, and to keep such information current.

b) You are solely responsible for maintaining the confidentiality of your account credentials

and for all activities carried out through your account. Restylee shall not be liable for any

loss or damage arising from your failure to safeguard your credentials.

c) You must immediately notify Restylee at support@restylee.in upon becoming aware of any

unauthorised access to, or breach of security of, your account.

d) You must not create multiple accounts to circumvent Platform ’s Terms and Conditions or

policies, impersonate any person, or access another User’s account without authorisation.

e) Restylee reserves the right to suspend, restrict, or terminate any account that is involved in

fraud, violates these Terms or any applicable Policy published by Restylee , is used in an

unauthorised manner, or engages in any activity that may adversely affect the Platform, its

Users, or the integrity, security, or operation of the Platform.

5. NATURE OF THE PLATFORM & MARKETPLACE / INTERMEDIARY DISCLAIMER

a) Restylee is an online marketplace and “intermediary” within the meaning of Section

2(1)(w) of the Information Technology Act, 2000, and a “marketplace e -commerce entity”

within the meaning of the Consumer Protection (E -Commerce) Rules, 2020. Restylee

facilitates the buying and selling of brand -new and preloved products between Buyers and

independent third -party Sellers. Restylee does not own, manufacture, import, or direc tly

sell the Products listed on the Platform unless expressly stated otherwise.

b) Restylee acts solely as a facilitator of transactions, payments, logistics, and quality checks.

The contract for the sale and purchase of any Product is concluded directly between the

Buyer and the respective Seller. Restylee is not a party to that contract of sal e.

c) Sellers are solely responsible for the accuracy, legality, and completeness of their Listings,

including product descriptions, photographs, pricing, size, colour, condition, authenticity,

ownership, and all other information. Restylee does not endorse, warrant, or guarantee

any Product or Seller.

d) Logistics Partner / Courier Partner conducts an on -the-spot Quality Check before dispatch

to verify that a Product materially matches its Listing. Such Quality Check is limited to a

reasonable visual inspection and does not constitute authentication, certification,

appraisal, or any guarantee regarding the Product’s quality, condition, genuineness, or

fitness for any particular purpose.

e) While Restylee takes reasonable measures to facilitate secure transactions, it does not

warrant that Products, Listings, or the Platform will be accurate, uninterrupted, error -free,

secure, or continuously available.

f) To the fullest extent permitted by Applicable Law, Restylee shall not be liable for the acts,

omissions, representations, warranties, breaches, or conduct of any Buyer, Seller, Logistics

Partner, Payment Service Provider, or other third party. By using the Platform, you

acknowledge and accept this marketplace model and release Restylee from direct liability

arising from the conduct or products of third -party Sellers, except as required under

Applicable Law.

g) In accordance with the Consumer Protection (E -Commerce) Rules, 2020, Restylee shall

make available to Buyers the relevant details of Sellers, including the identity, principal

geographic address, and contact details of the Seller, as required for the Buyer to make an

informed decision, to the extent provided by the Seller and permitted by law.

h) Restylee does not guarantee that any Listing will receive visibility, enquiries, offers, sales,

buyer interest, or any particular level of traffic, engagement, or commercial success. The

display, ranking, promotion, and visibility of Listings may vary from time to time based

on factors determined by Restylee.

6. SELLER LISTINGS, COMMISSION ACCEPTANCE & PRODUCT INFORMATION

a) Sellers are responsible for ensuring that every Product listed on the Platform is legally and

validly owned by them, is accurately described, and complies with these Terms, and any

other policies published by Restylee from time to time , and all Applicable Laws.

b) Each Listing must contain accurate information, including the product description, brand,

size, colour, condition, price, and clear photographs that fairly represent the Product.

Sellers remain solely responsible for the accuracy of all Listing content.

c) Commission disclosure and acceptance. When a Seller submits a Product for listing,

Restylee will disclose to the Seller the applicable Commission (and any other applicable

Fee) for that particular Product through the Platform or the mobile application. The

Product will be listed on the Platfo rm only after the Seller reviews and accepts the disclosed

Commission through the application. By accepting, the Seller agrees to the disclosed

Commission for that Listing.

d) Product -specific and dynamic Commission. The Seller acknowledges and agrees that the

Commission is determined on a per -Product basis and may vary from Product to Product.

The Commission applicable to the same or a similar Product may change over time based

on factors including demand and supply, category, price, seasonality, promotional

considerations, and other commercial factors. Any revised Commission will apply only

prospectively to new Listings or re -listings and will be disclosed to the Seller for acceptance

before such listing or re -listin g takes effect. A Commission already accepted for an active

Listing shall remain applicable to that Listing unless the Seller re -lists the Product or

otherwise accepts a revised Commission.

e) AI-assisted listing tools. Restylee may provide AI -powered or automated tools to assist

Sellers in generating product descriptions or other Listing content. Such content is

provided for convenience only. Sellers are solely responsible for reviewing, editing, and

verifying the accur acy of such content before publishing, and remain fully responsible for

the published Listing.

f) Restylee reserves the right to reject, remove, modify, suspend, or de -list any Listing that

violates these Terms, any Specific Policy published by Restylee , or Applicable Law, with

or without prior notice.

g) Product images are illustrative and may vary slightly in appearance due to lighting,

camera quality, display settings, or similar factors. Minor variations that do not materially

affect the Product shall not constitute a valid claim.

h) All Products are subject to availability. A Listing does not guarantee that a Product will

remain available until an Order is accepted and successfully dispatched, and does not

constitute a binding offer by Restylee.

i) Listing term and automatic expiry. Unless removed, sold, suspended or withdrawn

earlier, each Listing shall remain live for forty -five (45) days from the date it is first

published or renewed and shall automatically expire at the end of that period, after which

it will no longer be visible to Buyers.

j) Listing renewal. A Seller may renew an expired Listing at any time through the Seller’s

store for a further forty -five (45) days, provided the Product remains available, the Listing

remains accurate and compliant, and the Seller accepts any then -current Commission,

Service Fee or Policy applicable to the renewed Listing.

k) Price update and optional boost. Before renewal, the Seller may update the Product price

and may optionally purchase or apply any listing -boost feature made available by

Restylee. A boost is a promotional visibility tool only and does not guarantee ranking,

enquiries or a sale.

7. PRICING, COMMISSION, SERVICE FEES, SHIPPING CHARGES & PAYMENTS

a) All prices displayed on the Platform are in Indian Rupees (INR) and, unless otherwise

stated, are inclusive of applicable taxes. The price displayed at the time an Order is placed

and confirmed in the order summary shall be the final purchase price payable by the Buyer.

b) Commission. Restylee charges the Seller a Commission for facilitating each transaction,

determined and disclosed on a per -Product basis and accepted by the Seller in the manner

described in Clause 6(c) and 6(d). The Commission is inclusive of all applicable taxes,

including GST, unless otherwise stated. Restylee will deduct the accepted Commission and

any other applicable Service Fee from the sale proceeds before crediting the Seller’s payout.

c) Tax collection. Where applicable under Indian tax laws, Tax Collected at Source (TCS)

under the Central Goods and Services Tax Act, 2017 and/or tax deducted or collected

under the Income -tax Act, 1961 (including Section 194 -O) shall be handled in accordance

with law. Any TCS/TDS obligations of Restylee as an e -commerce operator shall be

complied with, and the Seller authorises Restylee to make any deductions required by law

from the Seller’s payout.

d) Shipping charges (weight -based). Shipping and delivery charges are calculated on the

basis of factors including the weight (and, where applicable, dimensions) of the Product,

the pickup and delivery locations, and the applicable Logistics Partner rates. Because such

charges depend on the weight of the Product, they may vary from Product to Product and

from Order to Order. As a general policy, Orders for Products weighing up to 500 grams

are ordinarily eligible for free shipping . However, Restylee reserves the right to apply

shipping charges for such Orders where required due to location, Logistics Partner pricing,

special handling requirements, or other operational considerations. All charges payable by

the Buyer will be clearly displayed before p ayment is completed at checkout.

e) Payments may be made through the payment methods made available on the Platform

from time to time, including UPI, credit cards, debit cards, net banking, digital wallets, and

other authorised methods. All payments must be completed at the time of Order pla cement

unless otherwise permitted.

f) Restylee uses secure, PCI -DSS-compliant Payment Service Providers to process payments.

While Restylee takes reasonable measures to protect payment data, it shall not be liable for

unauthorised transactions or data incidents arising from circumstances beyond its

reasonable control, including issues attributable to third -party Payment Service Providers,

subject to Applicable Law.

g) Restylee reserves the right to cancel any Order affected by pricing errors, technical issues,

payment failures, suspected fraud, or other operational errors. Where payment has already

been received, the Buyer will be refunded in accordance with the Terms mentioned in the

Clause 12.

h) For high -value transactions, Restylee may require additional verification or approval, and

reserves the right to delay or cancel such Orders pending confirmation.

a) Restylee provides registered Users with a Restylee Wallet for receiving eligible Seller

payouts, Buyer refunds, and other credits issued by the Platform.

b) Amounts credited to the Restylee Wallet may be withdrawn to the User’s linked and

verified bank account in accordance with the withdrawal process available on the

Platform, subject to any applicable verification, minimum thresholds, and processing

timeline s.

c) The Restylee Wallet is non -transferable, non -interest bearing, and may be used only in the

manner permitted by Restylee. The Wallet is not a bank account, deposit, or a payment

instrument issued for use outside the Platform, and does not constitute a claim on Restylee

other than for the amounts validly credited to it.

d) Restylee reserves the right to withhold, reverse, adjust, freeze, or restrict Wallet balances

in the event of fraud, chargebacks, violation of these Terms or any Policy , payment

disputes, erroneous credits, legal or regulatory requirements, or any other legitimate

reason, subject to Applicable Law.

e) Without prejudice to any other rights or remedies available under these Terms or

Applicable Law, Restylee may set off, deduct, or recover any amount payable by a User to

Restylee against any amount owed or payable by Restylee to such User, including any

Wallet balance, Seller payout, refund, credit, incentive, or other amount.

f) Restylee reserves the right to modify, suspend, or discontinue the Restylee Wallet feature

at any time, subject to Applicable Law and any balances validly held by Users.

9. ORDER PLACEMENT, ACCEPTANCE & CONFIRMATION

a) Placing an Order constitutes an offer by the Buyer to purchase the selected Product(s).

Submission of an Order does not by itself constitute acceptance by Restylee or the Seller.

b) All Orders are subject to successful payment, Seller confirmation, successful pickup,

completion of the on -the-spot Quality Check, and final acceptance by Restylee.

c) Upon successful placement of an Order, the Buyer will receive an order confirmation via

email and/or SMS. This confirmation acknowledges receipt of the Order only and does

not guarantee dispatch or delivery.

d) An Order shall be deemed accepted only after the Seller successfully hands over the

Product, the Product passes the on -the-spot Quality Check, and the Product is dispatched

to the Buyer.

e) Restylee reserves the right to reject or cancel any Order, in whole or in part, before

dispatch, including in cases of unsuccessful Quality Checks, Seller unavailability, payment

failure, suspected fraud, pricing errors, and Terms or policy violations, or any other

circumstance preventing successful fulfilment. Where applicable, the Buyer will be

refunded in accordance with Clause 12.

a) Where a Quality Check is performed by a Logistics Partner, it shall be limited to the

objective criteria communicated by Restylee for pickup, dispatch or an approved return,

including visible condition, cleanliness, completeness and material conformity wit h the

Listing or return requirements.

b) A Quality Check is a limited visual inspection only and does not constitute authentication,

certification, brand verification, appraisal or any warranty of genuineness, quality or

fitness. The Logistics Partner shall not open, unseal or dismantle a package or Product

unless expressly authorised by Restylee under the agreed Quality Check process.

c) A Product may be rejected only where it fails the applicable Quality Check criteria or

appears counterfeit, prohibited, materially damaged, unclean, incomplete or otherwise

non-compliant. A Logistics Partner shall not reject a Product on criteria outside t hose

communicated by Restylee, and Restylee may review or override an operational rejection.

d) The Logistics Partner shall exercise reasonable care while handling, inspecting,

photographing, repacking or transferring a Product and, as between Restylee and the

Logistics Partner, shall remain responsible for loss or damage caused by negligent

handling , unauthorised opening or failure to follow the agreed Quality Check process.

e) Where requested by Restylee, the Logistics Partner shall record time -stamped photographs

or other evidence and the stated reason for acceptance or rejection. The Quality Check

outcome is determinative for immediate operational purposes, subject to Restylee ’s

review, the claims process and Applicable Law.

a) Scope of facilitated logistics. Restylee may arrange, through one or more independent

Logistics Partners, pickup from the Seller’s notified address, delivery to the Buyer, reverse

pickup for approved returns, return of the Product to the Seller, cash -on-delivery collection

where expressl y enabled, and shipment tracking and status updates through the Platform

or integrated APIs. Availability of a particular service may depend on location, Product,

Order value and operational feasibility.

b) Service timelines and failed attempts. Pickup, delivery, reverse -pickup and return

timelines shall be the timelines displayed on the Platform or separately notified for the

relevant Order and are estimates unless expressly identified as a committed service level.

Unless otherwise displayed, up to two (2) pickup attempts and three (3) delivery attempts

are included. Courier personnel shall wait for a reasonable handover period, ordinarily

not less than ten (10) minutes where safe and practicable. A reattempt fee may be charged

only where the fail ed attempt is attributable to the Seller or Buyer; no reattempt fee shall

apply for a failure attributable solely to the Logistics Partner. Restylee may suspend or

replace a Logistics Partner for repeated service -level failures.

c) Proof of pickup and chain of custody. At pickup, the Logistics Partner shall scan the

shipment, record the date and time, and obtain an OTP, electronic acknowledgement or

Seller signature, and shall capture a pickup photograph where required by Restylee.

Custody shall commence when the Product is physically accepted and scanned, or when

other reliable contemporaneous evidence establishes handover, and shall continue until

valid delivery to the Buyer or return to the Seller. Material transfers between personnel,

vehicles and hubs shall be digita lly logged. A failure by the Logistics Partner to create the

prescribed pickup record shall not, by itself, shift the risk of a Product already taken into

its possession to the Seller.

d) Delivery verification and Buyer information. Buyers must provide complete and accurate

delivery details and remain available during delivery attempts. The Logistics Partner shall

deliver only to the stated address and intended recipient or an authorised recipient, using

OTP, signature, photograph or other proof where required; high -value Orders may be

made subject to mandatory OTP verification. Restylee and the Logistics Partner shall not

be responsible for a failure caused by inaccurate information supplied by the Buyer, but

delivery to the wrong per son or address due to courier error shall be treated as a courier

delivery failure.

e) Packaging responsibility. Unless Restylee or the Logistics Partner expressly supplies or

undertakes the packaging, the Seller is responsible for secure and suitable packaging. The

Logistics Partner shall record any visible packaging deficiency before accepting the

shipment; accepta nce without such reservation may be treated as evidence that no visible

deficiency was identified. The Seller remains responsible for loss or damage proved to have

been caused solely by latent or materially inadequate packaging, while the Logistics

Partner remains responsible to the extent its handling, tampering, unauthorised opening

or negligence caused or contributed to the loss.

f) Custody liability, Declared Value and insurance. During the custody period, the Logistics

Partner shall be responsible to Restylee under the applicable logistics arrangement for loss,

theft, tampering, physical damage, parcel substitution, wrong delivery, false or forged

delivery confirmation, and miscon duct of its personnel or subcontractors. For an eligible

direct -loss claim, compensation shall be sought up to the lower of the Declared Value, the

expressly agreed insured value, and the actual documented direct loss, and shall not be

reduced merely by a courier’s standard default cap where the applicable logistics

arrangement provides otherwise. A shipment is insured only where insurance or

shipment -risk cover is expressly indicated; no insurance or recovery is guaranteed beyond

the applicable cover and v alidated claim amount. Any limitation or exclusion of the

Logistics Partner’s liability under the applicable logistics arrangement shall not apply to

fraud, wilful misconduct, gross negligence, theft by its personnel, a material data breach,

or liability t hat cannot lawfully be limited. The applicable logistics arrangement may

require the Logistics Partner to indemnify Restylee for direct losses, third -party claims,

regulatory consequences and reasonable costs arising from its negligence, wrong delivery,

personnel misconduct, theft, material data breach or attributable legal violation.

g) Claims process. A User shall notify Restylee of visible damage, tampering, wrong delivery

or an incorrect package within twenty -four (24) hours of delivery, with a complete and

unedited unboxing video and other available evidence, and shall notify Restylee of loss,

non-delivery or loss during return transit within seven (7) days after the expected delivery

or return date, or after Restylee notifies the User that the shipment is lost, whichever is

later. Restylee may require the Order ID, Listing and declared -value record, invoice or

proof of value, pickup evidence, photographs or video, packaging evidence,

correspondence and any other reasonably necessary document. Restylee shall ordinarily

submit a complete eligible claim for courier investigation, seek an investigation ou tcome

within fifteen (15) days and seek settlement within thirty (30) days after complete

documents are provided, subject to the applicable logistics arrangement, insurer

requirements and Applicable Law.

h) Recovery and User compensation. Restylee may, after validation, pass through to the

affected Buyer or Seller any amount recovered from the Logistics Partner or insurer, or

may issue a provisional credit at its discretion. Unless required by Applicable Law,

Restylee is not obliged to pay a courier or insurance claim before the claim is validated or

before recovery is received. Any payment shall be subject to the applicable li ability limit,

absence of double recovery, and deduction of amounts already refunded, credited or

otherwise recovered.

i) Tracking, API and audit records. Restylee may require Logistics Partners to provide real -

time or near -real-time scans, prompt exception and failed -attempt updates, and

commercially reasonable API availability. Tracking information is operational data

supplied by third parties, may occasio nally be delayed or corrected, and is not by itself

conclusive where stronger pickup, GPS, photograph or delivery evidence exists. Restylee

may request shipment records, pickup evidence, proof of delivery and service -level reports

and may audit performance relating to Orders facilitated through the Platform.

j) Data protection, confidentiality and non -solicitation. Logistics Partners may use Buyer

and Seller names, contact details, addresses and shipment data only to perform the

relevant logistics service, comply with law, prevent fraud or resolve a shipment dispute;

they shall not use such data for independent marke ting, solicit Users for business outside

the assigned delivery, or promote a competing marketplace service. Logistics Partners

shall protect such data and Restylee’s rates, processes, APIs and operational information

as confidential, maintain appropriate s ecurity, and comply with Applicable Laws,

including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data

Protection Rules, 2025, to the extent applicable and in force.

k) Fraud cooperation, reporting and continuity. On reasonable request, a Logistics Partner

may be required to cooperate with a fraud or claims investigation and provide available

scan trails, GPS logs, pickup and delivery evidence, CCTV footage, and relevant personnel

or subcontractor details, subject t o law. It shall promptly report suspected prohibited or

restricted goods, parcel swaps, empty -box attempts, refusal to hand over a parcel after

pickup confirmation, forged acknowledgements, repeated delivery fraud or other

suspicious conduct. Restylee may suspend, replace or terminate a Logistics Partner for

fraud, material breach, repeated service -level failures or material security or regulatory

violations, and may require in -transit shipments to be completed or securely transferred

without interruption. Ordinary staffing shortages, vehicle breakdowns, internal system

outages, insolvency or avoidable operational disruption shall be addressed through

business -continuity measures and shall not automatically excuse custody obligations.

12. RETURNS, REFUNDS & ORDER CANCELLATION

Restylee accepts return requests only in accordance with its Cancellations, Returns & Refunds

policy mentioned herein . Returns are not accepted for reasons outside the eligibility criteria set out

below.

Eligible Returns. A Buyer may request a return only if the Product:

i. is materially different from its Listing;

ii. is damaged at the time of delivery;

iii. is the incorrect item; or

iv. has a material defect not disclosed in the Listing.

Return Requirements. To be eligible for a return:

i. the Buyer must submit a return request through the Platform or by emailing

support@restylee.in within 24 (twenty -four) hours of delivery;

ii. the Buyer must provide a complete and unedited unboxing video (from start to finish,

without cuts) and any other supporting evidence requested by Restylee;

iii. the Product must be returned in the same condition in which it was received, along with

all original tags, packaging, accessories, and any complimentary items; and

iv. the Product must not have been worn, washed, altered, damaged, or used beyond what is

reasonably necessary for inspection.

Non -Eligible Returns. Returns will not be accepted for: (i) change of mind or buyer’s remorse; (ii)

incorrect size, fit, colour, or style where the Listing accurately described the Product; (iii) minor

defects or normal signs of wear that were clearly disclosed in the Listing; (iv) requests submitted

after the prescribed return window; or (v) claims unsupported by the required evidence.

a) Return Pickup & Quality Check. If a return request is approved, Restylee will arrange

reverse pickup within the timeline displayed or notified for the return. The Buyer must

securely package and hand over the same Product in the condition received, with all tags,

accessories and include d items. The Logistics Partner shall create pickup evidence and

maintain chain of custody in accordance with Clause 11. A limited on -the-spot Quality

Check may be conducted only against the approved return criteria. Restylee may reject a

return that fails those criteria or shows substitution, additional damage or missing items

attributable to the Buyer.

b) Refund Process. Once the returned Product passes the applicable Quality Check and is

delivered back to the Seller, the eligible refund shall be credited to the Buyer’s Restylee

Wallet, generally within 3 –5 Business Days after completion of the approved return

process. If an approved return is lost or materially damaged after valid reverse pickup

while in the Logistics Partner’s custody, the Buyer’s eligible refund shall not be withheld

solely because the Product did not reach the Seller, once the loss is validated; Restylee may

separately pursue the Logistics Partner or insurer. Where the return loss deprives the Seller

of the Product after the Buyer is refunded, any Seller compensation shall be determined

under Clause 11 and by reference to the validated recoverable amount . Refunds may

exclude applicable return shipping charges or other non -refundable charges where

permitted. Wallet withdrawals remain subject to Clause 8.

c) Replacements. Restylee does not currently offer product replacements. Where a return is

approved, the Buyer will receive a refund in accordance with this Clause.

d) Order Cancellation. Buyers cannot cancel an Order once it has been successfully placed.

Restylee may , in its sole and absolute discretion, cancel an Order before dispatch in cases

including unsuccessful Quality Checks, Seller unavailability, payment failure, pricing

errors, suspected fraud, terms or policy violations, or any other circumstance preventing

successful fulfilment. Where Restylee cancels an Order before dispatch, any amount paid

by the Buyer shall be refunded in accordance with this Clause.

a) Sellers shall ensure that every Product listed is legally owned by them and that they have

full right and authority to sell it.

b) Sellers are solely responsible for ensuring that all Listing information , including

photographs, descriptions, brand, size, condition, and pricing , is accurate and not

misleading.

c) Sellers must hand over the sold Product within the pickup timeline specified by Restylee.

Failure to do so may result in cancellation of the Order and any applicable action under

these Terms and Conditions .

d) Sellers shall ensure that the Product handed over for pickup is the same Product as

described in the Listing and is clean, complete, and in the stated condition.

e) Sellers must not list counterfeit, replica, stolen, prohibited, illegal, hazardous, or otherwise

unauthorised Products, and must comply with the terms under Prohibited & Restricted

Items.

f) Sellers shall comply with all Applicable Laws, including applicable tax and consumer

protection laws, these Terms and Conditions, and all Policies published by Restylee from

time to time.

g) Sellers are responsible for their own tax obligations arising from sales made through the

Platform, including any applicable GST and income tax obligations, and shall provide

accurate tax -related information where required.

h) Restylee may require a Seller to provide invoices, proof of ownership, authenticity

documents, tax registrations, identity documents, or any other information reasonably

required to verify compliance with these Terms or Applicable Law. Failure to provide such

information may result in the rejection or removal of Listings, withholding of payouts,

suspension of selling privileges, or termination of the Seller's account.

i) Repeated Quality Check failures, order cancellations, fraudulent activity, or policy

violations may result in Listing removal, account suspension, withholding of payouts, or

permanent termination of the Seller’s account.

14. SELLER -FAULT CANCELLATIONS, FULFILMENT OBLIGATIONS & CANCELLATION

a) Fulfilment and pickup -readiness obligation. Each Seller shall ensure that every Product

listed by it is genuinely available and ready for pickup within 24 (twenty -four) hours of a

confirmed Order, or within such other timeline as Restylee may , in its sole and absolute

discretion, notify from time to time. Failure to fulfil a confirmed Order in accordance with

these Terms may result in cancellation of the Order, imposition of Cancellation Penalties,

reduced Listing visibility, temporary suspension of selling privileges, or permanen t

removal of the Seller from the Platform, in each case in the manner set out in this Clause

and without prejudice to Restylee’s other rights and remedies.

b) Continuing representations and warranties on listing. By listing any Product on the

Platform , and on each occasion on which and for so long as such Listing remains active,

the Seller represents, warrants, and undertakes to Restylee that:

i.the Product is genuinely and currently available for sale;

ii.the Product is in the Seller’s lawful possession and under the Seller’s control;

iii. the Product is ready for pickup and/or shipping immediately upon confirmation of an

Order;

iv.the Product is not, and shall not be, simultaneously committed, promised, offered, or

sold to any other buyer or on any other platform, channel, or marketplace; and

v.the Seller shall not list, offer, or sell the same Product on any other platform, channel,

or marketplace after it has been listed on Restylee, for so long as the Listing remains

active on the Platform.

Each of the foregoing is a continuing representation and warranty, and its breach shall constitute

a Seller -Fault Cancellation and/or a material breach of these Terms.

c) Circumstances constituting a Seller -Fault Cancellation. A Seller -Fault Cancellation

includes, but is not limited to, the following:

i. failure to schedule or make available a pickup within 24 (twenty -four) hours of Order

confirmation;

ii. the Product being already sold, committed, or otherwise unavailable;

iii. refusal or failure to hand over the Product after a confirmed Order;

iv. repeated failure to respond to pickup requests or Platform communications;

v. cancelling a confirmed Order without a valid and verifiable reason acceptable to

Restylee;

vi. intentionally or recklessly listing Products that are unavailable, misdescribed, or not in

the Seller’s possession; and

vii. any other act or omission attributable to the Seller’s negligence that prevents or

frustrates the fulfilment of a confirmed Order.

d) Counting of cancellations. Each confirmed Order that is cancelled or not fulfilled due to

Seller fault shall be counted as one (1) Seller -Fault Cancellation. Seller -Fault Cancellations

are assessed on a rolling basis by reference to the number of such cancellations attributable

to the Seller within the immediately preceding 90 (ninety) days.

e) Graduated consequences. Without prejudice to any other right or remedy available to

Restylee under these Terms or Applicable Law, Seller -Fault Cancellations occurring within

any trailing 90 (ninety) day period shall attract the following graduated consequences:

Seller -Fault

Cancellation

(trailing 90 days) Applicable Monetary

Penalty* Additional Action

1st No monetary penalty Warning & Seller Policy Reminder

2nd No monetary penalty Warning, Reduced Listing Visibility &

Seller Support Guidance

3rd Applicable Monetary

Penalty Monetary penalty as per the Product Price

Slab

4th Applicable Monetary

Penalty 7-Day Selling Suspension

5th Applicable Monetary

Penalty 14-Day Selling Suspension

6th Applicable Monetary

Penalty 30-Day Selling Suspension + Final Account

Review (Final Opportunity)

7th Applicable Monetary

Penalty Permanent Account Suspension &

Removal from Restylee

*The Applicable Monetary Penalty is calculated in accordance with the Product Selling Price slabs

set out in sub -clause (f) below.

f) Applicable Monetary Penalty (based on Product Selling Price). Where a monetary

penalty is applicable under sub -clause (e) above, the Cancellation Penalty shall be

determined by reference to the selling price of the Product in respect of which the Seller -

Fault Cancellation occurred, in accordance with the following sl abs:

Product Selling Price Penalty

₹399 – ₹999 ₹49

₹1000 – ₹1,999 ₹69

₹2,000 – ₹3,199 ₹99

₹3,200 – ₹4,999 ₹149

Above ₹4,999 3% of the Product Selling Price

For the avoidance of doubt, no fixed monetary Cancellation Penalty under this slab table shall

apply to Products with a selling price below ₹399, without prejudice to the other consequences set

out in this Clause.

g) Nature of the Cancellation Penalty. The Seller acknowledges and agrees that a Seller -Fault

Cancellation causes Restylee and the affected Buyer administrative, operational, logistical,

and reputational loss that is inherently difficult to quantify with precision, and that the

Cancellation Pen alties stipulated above represent a genuine, fair, and reasonable pre -

estimate of such loss, agreed between the parties, and do not operate as a penalty in the

punitive sense. The imposition or recovery of a Cancellation Penalty is without prejudice

to, an d in addition to, Restylee’s other rights and remedies under these Terms and

Applicable Law, including suspension, termination, and indemnity.

h) Recovery of penalties; authorisation to deduct. The Seller expressly authorises and

irrevocably consents to Restylee recovering any Cancellation Penalty, and any other

amount due from the Seller under these Terms, by deducting or setting off the same from

the Seller’s next eligible payout and/or from th e balance available in the Seller’s Restylee

Wallet. Where the available payout or Wallet balance is insufficient to satisfy the

outstanding amount in full, the shortfall shall be recorded as a negative Seller balance and

shall be automatically set off and adjusted against the Seller’s future earnings before any

payout, withdrawal, or transfer is processed to the Seller.

i) Suspension of selling privileges pending payment. If a Seller has an outstanding

Cancellation Penalty or other outstanding amount, Restylee may , in its sole and absolute Restylee

discretion, temporarily suspend the Seller’s selling privileges until the outstanding amount

has been cleared in full. During any such suspension, the Seller may not publish new

Listings, edit existing Listings, schedule pickups, receive payouts, or access other sell er-

specific features. The Seller’s buying features and general access to the Platform shall

ordinarily remain available. Selling privileges shall be restored once the outstanding

amount has been cleared in full.

j) Immediate action for fraud and serious misconduct. Notwithstanding the graduated

framework set out above, Restylee reserves the right to immediately suspend, restrict, or

permanently remove any Seller involved in fraud, the sale or listing of counterfeit or

prohibited goods, repeated abuse, deliberate misu se of the Platform, or any activity that

harms or threatens the integrity of the marketplace or its Users, regardless of the number

of prior Seller -Fault Cancellations or violations, and without being required to follow the

escalation sequence in sub -clause (e).

k) Waiver or modification in exceptional circumstances. Restylee may, in its sole and

reasonable discretion, waive, reduce, defer, or modify any Cancellation Penalty or

consequence under this Clause in verified exceptional circumstances, including

documented Force Majeure Events or genuine hardship, on a case -by-case basis. Any such

waiver or modification shall apply only to the specific instance for which it is granted and

shall not constitute a waiver of Restylee’s rights in respect of any other instance.

l) Amendment of penalties and thresholds. Restylee may , in its sole and absolute discretion,

revise the penalty slabs, thresholds, escalation levels, and consequences set out in this

Clause from time to time in accordance with Clause 1(f). Any such revision shall apply

prospectively and shall be published on the Platform or otherwise notified to Sellers.

m) Relationship with other provisions. This Clause is in addition to, and does not limit, the

Seller’s obligations under Clause 13 (Seller Obligations), Restylee’s rights under Clause 25

(Suspension & Termination), and the indemnity in Clause 24 (Indemnity). The Seller Policy

and the Cancellati ons, Returns & Refunds Policy shall be read together with this Clause,

and in the event of any conflict in relation to Seller -Fault Cancellations, this Clause shall

prevail unless the relevant Policy expressly states otherwise.

a) Buyers are responsible for reviewing the Product description, photographs, size, condition,

and all other Listing details before placing an Order.

b) Buyers must provide accurate delivery information and ensure availability to receive the

shipment.

c) Buyers shall inspect the Product immediately upon delivery and report any eligible issue

within the prescribed return window, along with the required evidence.

d) Buyers must provide truthful and complete information when submitting return requests

and shall not misuse or abuse the returns process.

e) Buyers must not engage in fraudulent transactions, chargeback abuse, false claims, or any

activity intended to unfairly obtain refunds or other benefits.

f) Buyers shall comply with these Terms and all applicable Policies while using the Platform.

a) Users shall not list, offer, sell, or trade any Product that is counterfeit, replica, stolen, illegal,

prohibited, restricted, hazardous, or otherwise in violation of these Terms, any Applicable

Law, or any guidelines or policies published by Restylee from time to time.

b) Prohibited items include, without limitation, counterfeit or infringing goods, stolen goods,

weapons, hazardous materials, items whose sale is restricted or regulated by law, and any

item that infringes the intellectual property or other rights of any thir d party.

c) Restylee reserves the right to remove any non -compliant Listing, cancel related Orders,

withhold payouts, suspend or terminate accounts, and report violations to the competent

authorities, in each case without prejudice to its other rights and remedies.

a) Restylee may offer optional subscription plans providing additional features or benefits to

Sellers, including increased listing visibility, priority feed placement, verified seller

badges, priority customer support, or other features introduced from time to time.

b) Subscription benefits, pricing, duration, and eligibility shall be displayed on the Platform

at the time of purchase.

c) Subscription fees are non -refundable unless otherwise required under Applicable Law.

d) Once purchased, a subscription cannot be cancelled during its selected billing period and

shall remain active until the end of its term.

e) Restylee reserves the right to modify, discontinue, or replace any subscription plan or its

features at any time. Such changes shall not affect the remaining validity of an active

subscription unless required by law.

Users agree to use the Platform lawfully, responsibly, and in accordance with these Terms and all

Applicable Laws. Users shall not:

i. violate any Applicable Law or these Terms;

ii. list, offer for sale, sell, or attempt to sell any Product that is prohibited under these Terms

or Applicable Law, or that is counterfeit, replica, stolen, illegal, restricted, or hazardous;

iii. post, upload, transmit, or otherwise make available any false, misleading, fraudulent,

defamatory, abusive, obscene, or otherwise objectionable content;

iv. impersonate any person or entity, create multiple accounts to circumvent these Terms or

Platform restrictions, or access another User's account without authorisation;

v. circumvent or attempt to circumvent Restylee's payment systems, Service Fees,

Commission, Quality Check procedures, shipping process, or dispute -resolution

mechanisms, including by completing transactions outside the Platform;

vi. engage in fraudulent transactions, fake orders, payment fraud, chargeback abuse, or any

activity intended to manipulate or interfere with the operation of the Platform;

vii. harass, threaten, intimidate, or abuse any User, Logistics Partner, Payment Service

Provider, or Restylee representative;

viii. upload, transmit, or distribute any viruses, malware, malicious code, or other harmful

software, or otherwise interfere with the operation, security, or integrity of the Platform;

ix. collect, copy, scrape, harvest, or misuse another User's personal information, or use bots,

crawlers, scrapers, or other automated means to access or use the Platform without

Restylee's prior written consent; or

x. infringe the intellectual property rights or any other legal rights of Restylee or any third

party.

Restylee may , in its sole and absolute discretion, investigate suspected violations and may remove

Listings, cancel Orders, suspend or terminate accounts, withhold payouts, or take any other action

permitted under Applicable Law, and may cooperate with law -enforcement authorities.

19. USER -GENERATED CONTENT & INTELLECTUAL PROPERTY

a) All intellectual property rights in the Platform , including the Restylee name, logo,

trademarks, website , mobile application and app design, graphics, software, text, and

databases , are owned by or licensed to Restylee and are protected under the Copyright

Act, 1957, the Trade Marks Act, 1999, and other Applicable Laws.

b) Users are granted a limited, non -exclusive, non -transferable, revocable licence to access

and use the Platform solely for its intended purpose and in accordance with these Terms.

c) Users retain ownership of the photographs, descriptions, reviews, and other content

uploaded by them ("User Content").

d) By uploading User Content, Users grant Restylee a worldwide, perpetual, irrevocable (to

the extent permitted by Applicable Law), non -exclusive, royalty -free, transferable, and

sub-licensable licence to host, store, reproduce, publish, modify, adapt, display, distribute,

and otherwise use such User Cont ent for the operation, maintenance, marketing,

promotion, improvement, administration, and security of the Platform and its services.

e) The licence granted under Clause 19(d) includes the right to retain, use, reproduce, and

process User Content for legal and regulatory compliance, fraud prevention, dispute

resolution, enforcement of these Terms, maintenance of archived or backup copies, a nd,

where applicable, for the development, testing, training, improvement, and operation of

artificial intelligence, machine learning, automated systems, and other technology -based

features and services offered by or on behalf of Restylee , to the extent permitted by

Applicable Law.

f) Users represent and warrant that they own, or otherwise have all necessary rights, licences,

and permissions to upload the User Content, and that such User Content is lawful,

accurate, not misleading, and does not infringe the intellectual property or othe r legal

rights of any third party.

g) Restylee may , in its sole and absolute discretion, review, moderate, edit, refuse to publish,

or remove any User Content that is inappropriate, misleading, defamatory, unlawful,

infringes the rights of any third party, or otherwise violates these Terms or Applicable

Law, with or without prior notice .

h) Users shall not copy, reproduce, modify, distribute, create derivative works from, scrape,

reverse engineer, decompile, disassemble, or otherwise exploit any part of the Platform

without Restylee's prior written consent, and shall not use any data -mining, robots,

crawlers, scrapers, or similar automated tools on the Platform.

i) All rights not expressly granted to Users under these Terms are reserved by Restylee.

a) Restylee collects, uses, stores, processes, and discloses Users' personal data in accordance

with its Privacy Policy and Applicable Laws, including the Digital Personal Data

Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Inform ation

Technology Act, 2000, and the rules made thereunder, in each case to the extent applicable

and in force.

b) By registering for or using the Platform, Users acknowledge that their personal data will

be collected and processed for purposes including account creation, order processing,

payment processing, deliveries, customer support, fraud prevention, legal compli ance,

and improvement of the Platform, in accordance with the Privacy Policy and Applicable

Law. Where consent is required under Applicable Law, such processing shall be carried

out on the basis of the User's valid consent.

c) Restylee does not sell Users’ personal information to third parties.

d) Minimum necessary disclosure to service providers. Restylee may disclose the minimum

personal data reasonably necessary to Payment Service Providers, Logistics Partners and

other processors for order fulfilment, payment, support, fraud prevention and legal

compliance. Such recipients shall be required, as applicable, to use the data only for the

authorised purpose, restrict access, maintain appropriate technical and organisational

safeguards, notify relevant incidents, and return, delete or anonymise the data when no

longer required, subject to lawful reten tion obligations.

e) Users may exercise their rights in relation to their personal data, including the right to

access, correction, updating, erasure, withdrawal of consent (where applicable), and

grievance redressal, in accordance with Applicable Law and the Privacy Policy.

21. THIRD -PARTY LINKS & SERVICES

a) The Platform may contain links to, or integrate with, third -party websites, applications,

Payment Service Providers, Logistics Partners, or other services that are not owned,

operated, or controlled by Restylee.

b) Restylee does not own, operate, or control any third -party website, application, Payment

Service Provider, Logistics Partner, or other third -party service, and is not responsible for

its content, availability, security, privacy practices, terms of use, or performa nce. The

inclusion of any link or integration does not constitute an endorsement, recommendation,

or approval by Restylee.

c) Users access and use such third -party services at their own risk and subject to the

applicable terms, conditions, and privacy policies of the relevant third party.

a) The Platform and all services are provided on an "as is" and "as available" basis, without

any representation or warranty of any kind, whether express, implied, statutory, or

otherwise, except to the extent such warranties cannot be excluded under Applicab le Law.

b) Restylee does not warrant that the Platform will be uninterrupted, continuously available,

timely, secure, or error -free, or that any Listing, Product, User Content, or other content

will be accurate, complete, reliable, or current.

c) Restylee does not manufacture, own, or sell the Products (unless expressly stated) and

makes no representation or warranty regarding any Product’s quality, authenticity,

condition, or fitness for a particular purpose beyond the limited Check described in these

terms .

d) Nothing in these Terms excludes, restricts, or limits any rights or remedies available to a

consumer under the Consumer Protection Act, 2019, or excludes or limits any liability that

cannot be excluded or limited under Applicable Law.

a) Restylee is an online marketplace facilitating transactions between Buyers and

independent third -party Sellers and shall not be responsible for the acts, omissions,

representations, warranties, breaches, or conduct of any User or third party, except to the

extent required under Applicable Law.

b) Restylee shall not be liable for delays, failed deliveries, unsuccessful Quality Checks,

payment failures, technical interruptions or acts or omissions of a Logistics Partner or other

third party, except to the extent such liability is imposed by Applicabl e Law or expressly

assumed in these Terms. Restylee may facilitate and pass through an eligible courier or

insurance recovery under Clause 11, but doing so does not make Restylee the carrier,

insurer or guarantor of the shipment.

c) To the fullest extent permitted by Applicable Law, Restylee shall not be liable for any

indirect, incidental, special, consequential, exemplary, or punitive damages, including loss

of profits, business, goodwill, or data, whether arising in contract, tort (including

negligence), statute, or otherwise, arising out of or in connection with the use of the

Platform.

d) In any event, to the fullest extent permitted by Applicable Law, Restylee's aggregate

liability arising out of or relating to any claim in connection with the Platform shall not

exceed, in the case of a Buyer, the total amount paid by the Buyer for the relevant Order,

and, in the case of a Seller, the total payout payable to the Seller in respect of the relevant

transaction.

e) Restylee shall not be liable for any dispute between a Buyer and a Seller relating to the

quality, authenticity, ownership, description, condition, legality, or fitness of a Product,

except to the extent that such liability is imposed on Restylee under Applicable Law or

arises from Restylee's own acts or omissions.

f) Nothing in these Terms excludes or limits any liability that cannot be excluded or limited

under Applicable Law, including rights available to consumers under the Consumer

Protection Act, 2019.

Users shall indemnify, defend, and hold harmless Restylee Fashiion LLP, its designated partners,

partners, directors (where applicable), officers, employees, affiliates, successors, assigns, and

service providers from and against any and all claims, actions, demands, losses, damages,

liabilities, costs, and expenses (inc luding reasonable legal fees and expenses) arising out of or

relating to:

i. the User's access to, use, or misuse of the Platform;

ii. the User's breach of these Terms or any Applicable Law;

iii. any inaccurate, misleading, unlawful, infringing, or otherwise non -compliant Listing or

User Content uploaded, published, or submitted by the User;

iv. any Product listed or sold by the User (in the case of a Seller), including claims relating to

product liability, authenticity, quality, ownership, intellectual property infringement, or

consumer protection; and

v. any fraud, negligence, wilful misconduct, or violation of the rights of any third party by

the User.

vi. any tax, interest, penalty, fine, governmental demand, assessment, or liability arising from

the User's failure to comply with Applicable Law, including GST, income tax, TDS, TCS,

or any other tax obligations.

vii. Restylee shall be entitled to recover from the User all direct losses, damages, costs,

expenses (including reasonable legal fees), penalties, taxes, governmental demands, and

amounts paid or payable to any third party arising out of or in connection with the User' s

breach of these Terms, any Applicable Law, or any representation, warranty, or obligation

under these Terms. Restylee may recover such amounts by set -off against any amounts

payable to the User, including any Wallet balance or Seller payout, without prejudice to

any other rights or remedies available under these Terms or Applicable Law.

This indemnity shall survive the suspension, termination, or expiry of the User's account, these

Terms, or the User's use of the Platform.

.

Restylee reserves the right, in its reasonable discretion and subject to Applicable Law, to suspend,

restrict, or permanently terminate any User account, remove or disable any Listing, withhold

payouts, freeze or adjust Wallet balances (where applicable), or cance l any Order, with or without

prior notice where immediate action is reasonably necessary, where a User:

i. breaches or otherwise fails to comply with these Terms, any Applicable Law, or any

guidelines or policies published by Restylee from time to time;

ii. engages in fraudulent, illegal, deceptive, or suspicious activity;

iii. repeatedly fails to comply with Quality Check requirements, Order fulfilment obligations,

or other material obligations under these Terms;

iv. lists, uploads, offers for sale, or sells counterfeit, prohibited, stolen, illegal, restricted, or

otherwise unauthorised Products;

v. misuses the Platform or interferes with its operation, security, integrity, or the use and

enjoyment of the Platform by other Users; or

vi. creates or is reasonably likely to create any legal, financial, operational, security, or

reputational risk for Restylee, its Users, or any third party.

Restylee may investigate any actual or suspected breach of these Terms or Applicable Law, request

such information or documents as it reasonably considers necessary, suspend any Listing, Order,

payout, Wallet transaction, or User account pending such investigation , cooperate with law

enforcement authorities or regulatory authorities, and disclose information where required by

Applicable Law or a lawful request of a competent authority.

Restylee may, where reasonably practicable, provide the User with notice of such suspension or

termination and the reasons therefor, except where immediate action is necessary to protect the

Platform, its Users, comply with Applicable Law, or prevent fraud or misu se.

Any suspension or termination shall not affect any rights, obligations, liabilities, or remedies that

accrued prior to such suspension or termination. Clauses relating to intellectual property, user

content, privacy, indemnity, limitation of liability, pay ment obligations, dispute resolution,

governing law, and any other provisions which by their nature are intended to survive, shall

continue in full force and effect notwithstanding such suspension or termination.

a) Restylee shall not be liable for any delay, interruption, deficiency, or failure in the

performance of its obligations under these Terms to the extent that such delay,

interruption, deficiency, or failure results from a Force Majeure Event or any circumstance

beyo nd Restylee's reasonable control.

b) A Force Majeure Event includes, without limitation:

i. natural disasters, acts of God, floods, earthquakes, fires, or other natural calamities;

ii. pandemics, epidemics, public health emergencies, or quarantine restrictions;

iii. war, terrorism, civil unrest, riots, or other acts of violence;

iv. widespread strikes, lockouts, civil commotion or industrial action not confined to the

affected party’s own workforce and not reasonably avoidable through continuity

measures;

v. governmental actions, orders, restrictions, changes in Applicable Law, or the refusal,

delay, or cancellation of any governmental approval or permission;

vi. widespread external internet, telecommunications, power or critical -infrastructure

outages, or cyber -attacks that could not reasonably have been prevented or mitigated;

vii. government -mandated transportation shutdowns, closure of material routes or hubs, or

comparable widespread disruption beyond the reasonable control of the affected party;

or

viii. any other event or circumstance beyond Restylee's reasonable control that materially

affects the performance of its obligations under these Terms.

c) During the continuance of a Force Majeure Event, the performance of the affected

obligations shall be suspended to the extent affected by such event.

d) Restylee shall use commercially reasonable efforts to mitigate the effects of the Force

Majeure Event and resume the performance of its obligations as soon as reasonably

practicable after the Force Majeure Event ceases.

e) Nothing in this Clause shall excuse the performance of any obligation that is capable of

being performed notwithstanding the occurrence of the Force Majeure Event.

f) For the avoidance of doubt, ordinary staffing or subcontractor shortages, vehicle

breakdowns, internal technical outages, cash -flow or insolvency issues, avoidable capacity

constraints, or repeated service -level failures of a Logistics Partner shall not, b y

themselves, constitute a Force Majeure Event for that Logistics Partner or excuse its

custody, data -security, record -keeping or handover obligations. Restylee may enforce its

contractual remedies against the Logistics Partner notwithstanding this Clause.

a) In compliance with the Consumer Protection (E -Commerce) Rules, 2020, the Information

Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital

Media Ethics Code) Rules, 2021, and other Applicable Laws, Restylee has appointed a

Grievance Officer to address complaints and grievances relating to the Platform, Orders,

Listings, Products, User Content, transactions, personal data, or any other matter arising

from the use of the Platform.

b) Any User having a grievance may submit a written complaint, together with all relevant

details and supporting documents, to the Grievance Officer using the email address

provided below. Restylee shall acknowledge receipt of every consumer complaint within

48 (forty -eight) hours and shall endeavour to redress the complaint within one (1) month

from the date of receipt, in accordance with Applicable Law.

c) Support & Grievance Redressal:

Email: support@restylee.in

a) These Terms shall be governed by and construed in accordance with the laws of India,

without regard to conflict -of-law principles.

b) Users shall first submit the dispute to the Grievance Officer and allow fifteen (15) Business

Days for good -faith amicable resolution, without prejudice to urgent interim relief or any

non-waivable statutory consumer remedy.

c) Subject to any non -waivable consumer forum or other statutory jurisdiction, the courts and

tribunals at Gurugram, Haryana shall have exclusive jurisdiction over disputes arising out

of or in connection with these Terms or the Platform.

d) Any dispute not resolved amicably and not pursued before a statutory consumer forum

may, where legally arbitrable, be referred to arbitration under the Arbitration and

Conciliation Act, 1996. The tribunal shall consist of a sole arbitrator mutually appoint ed by

the parties; if the parties do not agree within fifteen (15) days of a written arbitration notice,

the appointment shall be made in accordance with Section 11 of that Act. The seat and

venue shall be Gurugram, Haryana, the proceedings shall be conducted in English, and

the award shall be final and binding, subject to remedies available under Applicable Law.

Nothing in this Clause restricts a consumer from approaching a competent consumer

commission or seeking urgent interim or injunctive relief.

a) Entire Agreement. These Terms, together with any guidelines or policies published by

Restylee from time to time and expressly incorporated by reference, constitute the entire

agreement between Restylee and the User with respect to the access to and use of the

Platform and s upersede all prior or contemporaneous agreements, understandings,

representations, and communications, whether oral or written, relating thereto.

b) Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable

by a court or other competent authority, such provision shall, to the extent of such

invalidity, illegality, or unenforceability, be deemed severed, and the remaining provisio ns

shall continue in full force and effect .

c) Waiver. No failure, delay, or omission by Restylee in exercising any right, power, or

remedy under these Terms shall operate as a waiver of that or any other right, power, or

remedy, nor shall any single or partial exercise of any such right, power, or remedy

preclude any further exercise thereof .

d) Assignment. Users may not assign, transfer, delegate, or otherwise dispose of any of their

rights or obligations under these Terms without the prior written consent of Restylee.

Restylee may , in its sole and absolute discretion, assign, transfer, or delegate its rights or

obligations under these Terms without restriction, including in connection with a merger,

acquisition, corporate restructuring, or transfer of all or substantially all of its assets or

business .

e) Determinations by Restylee. Wherever these Terms require or permit Restylee to

determine, assess, verify, investigate, approve, reject, classify, or otherwise decide any

matter, Restylee shall act reasonably and in good faith, and its determination shall be final

and binding for the purposes of these Terms unless it is manifestly erroneous, arbitrary, or

contrary to Applicable Law.

f) Electronic Communications. By accessing or using the Platform, Users consent to receive

communications, notices, disclosures, and other information electronically, including by

email, SMS, WhatsApp, in -app notifications, or any other electronic means made available

by Restylee . Users agree that such electronic communications satisfy any legal requirement

that such communications be in writing.

g) Relationship. Nothing contained in these Terms shall be construed as creating any

partnership, agency, employment, fiduciary, joint venture, or other similar relationship

between Restylee and any User. No User shall have any authority to bind or represent

Restylee in an y manner.

h) Survival. Any provision of these Terms which by its nature or express wording is intended

to survive the suspension, termination, or expiry of these Terms or a User's account,

including provisions relating to intellectual property, privacy, payments, limitation of

liability, indemnity, dispute resolution, governing law, and any accrued rights or

obligations, shall continue in full force and effect notwithstanding such suspension,

termination, or expiry.

For any questions, feedback, complaints, or support requests regarding these Terms or the

Platform, you may contact us at:

Restylee Fashiion LLP

Email: support@restylee.in

Website: www.restylee.in

Registered Office: Galleria office 212, 2nd floor, Galleria Tower, DLF Phase 4, Gurugram,

Haryana 122009, India

By continuing to access or use the Platform, you acknowledge that you have read, understood, and agree to

be bound by these Terms and all Policies incorporated herein.